VP, Client Success

📋 Description

• Lead the client journey from service transition and onboarding through adoption, ongoing value
• Establish consistent processes, executive engagement plans, service reviews, and continuity plans
• Own client retention performance and renewal readiness across the managed services portfolio.
• Partner with Sales on commercial strategies, contracting, and expansion opportunities while
• Translate cloud operations, Azure consumption, security performance, FinOps, application
• Standardize Executive Business Reviews and value discussions to demonstrate impact.

🎯 Requirements

• At least 10 years of experience in client success, account management, service delivery, or
• Demonstrated success managing retention, renewals, expansion, executive relationships, and client
• Proven experience developing or significantly improving client success operating models, portfolio
• Strong understanding of recurring revenue metrics, including MRR, renewal and expansion
• Sufficient technical expertise to engage confidently with cloud and security leaders, understand
• Excellent written and verbal communication skills, strong executive presence, and sound judgment.

🎁 Benefits

• Competitive Compensation: Salary commensurate with experience, skills, and qualifications.
• Performance-Based Incentives: Additional bonus potential through a performance-based compensation
• Retirement Savings: 401(k) plan with a 100% company match on employee contributions up to 4% of
• Health Coverage: 100% employer-paid employee premiums for health, dental, and vision insurance.
• Financial Protection: Company-paid life insurance, AD&D insurance, and short- and long-term
• Paid Time Off: Three weeks of paid time off for vacation, personal needs, and sick leave.