VP Customer Success

📋 Description

• Own and drive GRR across NA and Europe with retention accountability.
• Reduce churn; improve renewals; maximize customer lifetime value.
• Build proactive retention engine to identify risks early.
• Lead executive escalations; manage Cymulate's most strategic customers.
• Conduct EBRs/QBRs; align CS plans with measurable outcomes.
• Build a world-class, data-driven CS org focused on outcomes.

🎯 Requirements

• 8+ years in CS/Retention/Account Management or related leadership roles.
• 3+ years leading CS orgs in cybersecurity or SaaS.
• Proven track record improving GRR and reducing churn.
• Experience managing Mid-Market, Enterprise, and strategic portfolios.
• Strong executive presence with C-level relationships.
• Hands-on experience with Salesforce and CS platforms; AI-driven CS capabilities.