Own and drive GRR across North America and Europe, accountable for retention.
Develop strategies to reduce churn, improve renewals, and maximize LTV.
Build a proactive retention engine to identify risks and mitigate churn before renewals.
Lead executive escalations and manage relationships with Cymulate's strategic customers.
Conduct EBRs and align CS plans with measurable outcomes.
Build and mentor a world-class CS org focused on accountability and outcomes.

🎯 Requirements

8+ years in Customer Success, Retention, or related leadership roles.
3+ years leading CS in cybersecurity or SaaS.
Proven track record of improving GRR and reducing churn.
Experience managing Mid-Market, Enterprise, and strategic portfolios.
Strong executive presence with C-level relationship building.
Hands-on with Salesforce, CS platforms, and AI-driven CS capabilities.

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