Writer

51-200 employees
47 jobs posted

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VP, customer success (EMEA)

Added

5 days ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

forecasting saas ai solutions architecture c-suite engagement

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📋 Description

Drive growth and retention by hitting ambitious NRR and GRR targets
Lead, scale, and develop a high-performing CSM team across segments
Design a regional success model with playbooks, metrics, governance
Build trusted CIO/CMO partnerships with enterprise leaders
Collaborate with Sales, Product, Marketing, and Solutions to deliver ROI
Champion forecasting and data-driven decision-making

🎯 Requirements

15+ years in enterprise SaaS or transformation tech with Fortune 500/Global 2000 relationships
7+ years in senior CS or post-sales leadership across multi-country EMEA
Proven record building and scaling CS orgs through hypergrowth/global expansion
Fluent in enterprise AI adoption and governance, ROI frameworks
A strategic, hands-on operator balancing vision with execution
Executive presence to influence at the C-suite and coach at all levels

🎁 Benefits

Generous PTO and holidays
Medical and dental insurance
Paid parental leave (16 weeks)
Fertility and family planning support
Galleri cancer screening program
Pension scheme with company contributions

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