VP, Customer Success & Retention

📋 Description

• Own net revenue and gross retention; manage renewals.
• Drive expansion and product adoption; own upsell pipeline.
• Lead AI-native CS transformation; agentic lifecycle roadmap.
• Run CS from Salesforce; single source of truth.
• Own broker-advocacy in retention; partner with brokers.
• Be senior voice for clients; lead QBRs and VOC.

🎯 Requirements

• 8+ years in CS, account mgmt, or retention with leadership.
• Revenue-first mindset; tie CS to outcomes.
• AI-native, or eager to lead AI-driven work.
• Commercial and cross-functional fluency with Sales/Marketing.
• Comfort with data and systems; Salesforce experience helpful.
• Executive presence and clarity with senior stakeholders.

🎁 Benefits

• Medical, Dental, and Vision insurance.
• HSA contribution match.
• Stock options for eligible roles.
• 401k match.
• Paid parental leave.
• Flexible PTO.