VP of Customer Success

📋 Description

• Own and achieve the NRR target for Customer Success across all markets, covering renewal, churn
• Build a structure across Account Management, Training, Professional Development and Customer
• Own, develop and implement the CS strategy and post-sales processes across markets, with full
• Set a clear approach for how CS uses communication and training to drive adoption and retention
• Advise the ELT on Customer Success strategy and forecasts alongside the CRO, and lead cross-team

🎯 Requirements

• Proven track record of growing net revenue retention through renewals and upsell strategies in a
• Strategic thinking beyond Account Management, with clear prioritisation in a complex environment
• Ability to lead and inspire with confidence for maximum revenue outcomes, and to build capability
• Ability to effectively identify problems with impact on NRR within and outside the CS team, and
• Executive-level communication and cross-functional influence, with the ability to work closely with

🎁 Benefits

• Work on problems that matter
• High ownership, high expectations
• A fast-moving, high-performing team
• Continuous growth is the baseline