VP of Customer Success

📋 Description

• Set vision and strategic plan for the CS organization.
• Drive post-sales deployments, retention, and support.
• Collaborate with Sales, Product, Engineering to resolve bottlenecks.
• Improve onboarding for a seamless customer experience.
• Measure CS satisfaction and act on feedback.
• Grow product adoption through onboarding and training.

🎯 Requirements

• 10+ years experience leading customer-facing orgs
• Ability to influence through persuasion, negotiation, and consensus
• Combined pre- and post-sales experience
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue models
• Analytical and process-oriented mindset
• Desire for continuous learning and improvement
• Energetic, creative leader who can inspire others
• Excellent communication and presentation skills

🎁 Benefits

• Competitive compensation with salary and equity
• Comprehensive benefits: Medical/Dental/Vision, FSA/HSA, 401k
• Generous equipment budget and customized workstation
• Stable position in a rapidly growing identity security sector
• Mission-driven culture focused on impactful and cutting-edge work