VP, Operations

📋 Description

• Define Operational Strategy: Establish and execute the strategic direction for post-sale
• Lead Global Teams: Manage, mentor, and scale a team of more than 25 professionals across the United
• Optimize Operational Processes: Improve workflows across customer onboarding, menu management, and
• Own Customer Satisfaction and Performance: Establish and monitor key operational metrics, including
• Manage Executive Customer Relationships: Serve as an executive sponsor and escalation point for key
• Accelerate Customer Onboarding and Retention: Improve time-to-value for new customers, strengthen

🎯 Requirements

• Bachelor's degree in Business, Computer Science, or a related field
• 10+ years of progressive operations leadership experience in technology or SaaS environments
• Demonstrated success leading cross-functional, geographically distributed teams, particularly
• Strong ability to work with Engineering, Product, and Technical Account Management teams to resolve
• Experience communicating directly with executive-level customers, managing escalations and crises
• Proven ability to use operational metrics such as CSAT, SLAs, and onboarding timelines to measure

🎁 Benefits

• Healthcare Coverage: Medical, dental, and vision insurance
• Retirement Savings: 401(k) retirement plan
• Life Insurance: Basic life insurance, voluntary life insurance, and accidental death and
• Flexible Paid Time Off: Paid time off designed to provide flexibility
• Family Leave: Maternity and paternity leave benefits
• Disability Coverage: Short-term and long-term disability insurance