VP, Operations

📋 Description

• Define and execute operational strategy: Establish and implement the vision, priorities, and
• Lead and develop global teams: Manage, mentor, and scale a team of more than 25 professionals
• Optimize operational workflows: Improve processes across onboarding, menu management, and technical
• Own customer satisfaction and performance: Establish and monitor key performance indicators
• Manage strategic customer relationships: Serve as the executive sponsor and primary escalation
• Oversee enterprise onboarding: Direct the onboarding of high-priority enterprise clients, ensuring

🎯 Requirements

• Bachelor's degree in Business, Computer Science, or a related field.
• At least 10 years of progressively responsible operational leadership experience in technology or
• Demonstrated success leading cross-functional, geographically distributed teams, particularly
• Proven ability to scale operations within high-growth startups or mid-sized technology businesses
• Experience working closely with Engineering, Product, and Technical Account Management teams to
• Strong experience managing executive-level customer relationships, handling enterprise escalations

🎁 Benefits

• Medical, dental, and vision insurance.
• Access to a 401(k) retirement plan.
• Basic life insurance, voluntary life insurance, and accidental death and dismemberment (AD&D)
• Short-term and long-term disability benefits.
• Flexibility to manage personal needs and maintain work-life balance.
• Maternity and paternity leave benefits.