VP, SmartSimple Client Experience

📋 Description

• End-to-End Client Experience Leadership: Own the overall client experience across Professional
• Professional Services Excellence: Lead service delivery quality, methodologies, and performance
• Consultative Delivery Transformation: Drive the transition to a consultative implementation model
• Partner and Capacity Management: Oversee external delivery partnerships, including relationships
• Pricing and Service Portfolio Strategy: Own pricing models, service packaging, and the development
• Client Success Function Development: Build and scale the Client Success function in partnership

🎯 Requirements

• Leadership Experience: At least 10 years of experience leading Professional Services and Support
• Professional Services Transformation: A demonstrated track record of building, transforming, or
• Client Experience Management: Experience overseeing multiple customer-facing functions and creating
• Partner and Channel Management: Proven experience managing complex external partnerships, including
• Commercial Acumen: The ability to develop pricing strategies, structure service offerings, assess
• Operational Excellence: Strong experience developing service methodologies, establishing

🎁 Benefits

• Competitive Compensation: A competitive salary package; a specific salary range was not provided in
• Flexible Paid Time Off: A flexible PTO policy that supports work-life balance and gives employees
• Comprehensive Employee Benefits: Access to a competitive benefits package designed to support
• Tuition Reimbursement: Financial support for education and continued professional development.
• Lifestyle Reimbursements: Additional support for eligible lifestyle-related expenses.
• Wellness Programs: Tailored mindfulness and fitness initiatives to promote physical and mental