VP, SMB Sales & Account Management

📋 Description

• Drive Digital Transformation & AI Integration: Modernize a large-scale, human-heavy GTM
• Lead a Global, Distributed Team: Oversee an inside sales and account management organization.
• Master Churn Analytics & Forecasting: Deep-dive into aggregate customer data across SMB
• Automate Customer Lifecycle Touchpoints: Partner closely with Lifecycle Marketing and Product teams
• Expand Core Customer ACV & Cross-Sell: Build and scale repeatable playbooks to attach 3rd and
• Fix & Proactively Manage Renewals: Overhaul auto-renewal and billing processes to eliminate

🎯 Requirements

• Proven Large-Scale Leadership: 10+ years of progressive sales, account management, or post-sales
• AI & Automation Mindset: Strong expertise in leveraging AI, tech-touch automation, and product
• Post-Sales & Account Management Depth: Deep operational expertise in post-sales, customer
• Relentlessly Data-Driven: Highly analytical decision-maker who relies on quantitative metrics over
• Product-To-Sales Fluency: Ability to collaborate closely with Product and Product Marketing teams
• Travel Flexibility: Willingness to travel up to 3 weeks per quarter to regional hubs (SF, Austin