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3 hours ago
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data ai customer experience operational excellence contact center

📋 Description

  • Own the support function end to end
  • Define strategy and operating framework
  • Lead scalable contact center operations
  • Build models for global expansion
  • Lead AI and automation across workflows
  • Collaborate with product/engineering/leadership

🎯 Requirements

  • 10+ years in customer service or related field
  • 5+ years in senior leadership managing support
  • Experience building world-class support for hardware/software
  • Experience with contact center ops and workflows
  • Proven AI/automation in live support
  • Strong leadership and stakeholder management

🎁 Benefits

  • Competitive base salary $245,000–$290,000 USD
  • Equity opportunities and variable pay
  • Comprehensive health insurance
  • 401(k) retirement plan
  • Flexible PTO and paid holidays
  • Remote work flexibility across the United States
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