Vulnerability Management Analyst

📋 Description

• Host Based Security System (HBSS)
• Implement software patches and security fixes when it cannot be done using enterprise MECM
• Conduct troubleshooting and repairs over the phone, Teams, remotely utilizing Dameware, and
• Deliver quality timely customer service while also meeting contract threshold metrics for phone and
• Periodically review processes, procedures, and client configurations for completeness
• Analyze ACAS vulnerability scan reports, deploy software upgrades and patches to mitigate

🎯 Requirements

• Strong knowledge of Windows Desktop Operating Systems (Windows 10/11)
• Working knowledge of Microsoft Active Directory
• Working knowledge of Microsoft Office Products, (O365/2016), Teams, Outlook and Excel
• Ability to resolve issues quickly and efficiently to comply with metric requirements
• Proficient with computer, network, and server hardware
• Strong customer service skills