Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues
Support and troubleshoot Zebra label printers and Zebra handheld mobile computers
Provide technical support for Windows and Mac devices used in the warehouse
Respond to and manage service requests via the company’s ticketing system (Freshservice or similar)
Utilize remote support tools to assist users both onsite and at remote warehouse locations
Perform hardware installations, configurations, and upgrades

🎯 Requirements

A+ Certification or proven experience in a Tier 2 support role
Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment
Strong experience with Zebra printers and Zebra handheld mobile computers
Experience with Windows and Mac support
Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)
Experience with WMS (Warehouse Management Systems)

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