Warranty Services Representative, Common Elements

📋 Description

• Provide fair, timely, consistent technical guidance and warranty advice to builders, vendors
• Facilitate impartial negotiations and dispute resolution between parties to warranty claims by
• Conduct on-site inspections, meetings, and conciliations with external clients to investigate
• Assess and make decisions on common element warranty claims with financial risk exposure of up to
• Recommend the retention and release of vendor or builder financial security at the completion of
• Prepare cost estimates, establish and adjust financial reserves, and coordinate contractors

🎯 Requirements

• Five to seven years of construction-related experience, preferably involving both low-rise and
• At least a community college education; a diploma in building science or a construction-related
• Training or practical experience in neutral dispute resolution, such as mediation, conciliation, or
• Strong knowledge of the Ontario Building Code and construction practices in Ontario.
• Excellent written and verbal communication, negotiation, observation, analytical reasoning
• Experience using constructive, interest-based approaches to resolving disputes across in-person

🎁 Benefits

• Annual salary ranging from CAD $67,520 to $101,300.
• Full-time, permanent employment.
• Remote work arrangement from a home office within Ontario, with frequent car travel to assigned
• Competitive compensation program.
• Learning and professional development opportunities.
• Employee discount program.