Web Integrations Support Engineer

📋 Description

• Own customer tickets end to end, with clear written root-cause explanations and next steps
• Run troubleshooting sessions and workshops with customer engineering teams, advising them on
• Escalate to and collaborate with Engineering with clear reproduction steps when an issue needs a
• Build scripts and tooling, to make diagnosis and configuration faster and safer
• Work with technical and business stakeholders to understand requirements and recommend sustainable
• Make changes to live production configuration with care: testing safely, planning for rollback, and

🎯 Requirements

• A bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical
• 2+ years in a customer-facing technical role such as Support Engineer, Solutions or Technical
• 2+ years of hands-on experience with HTTP, HTML, CSS (including writing robust selectors)
• Strong skills with browser DevTools and network debugging, and an understanding of how pages are
• Working knowledge of proxies, CDNs, web servers, DNS/TLS and caching, plus web security basics
• Comfort with regular expressions, plus the ability to write scripts (JavaScript, Python or Bash)

🎁 Benefits

• Freedom 🏡 - we are remote-first
• Growth - an opportunity to learn and advance your career
• Wealth 💰 - we offer a competitive salary and 401(k) + company match
• Wellness - health insurance; free medical plan for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture 🤝- an energetic, value-driven, and fun culture and team spirit