Weekend Analyst, Enterprise Service Desk

📋 Description

• Provide best in class technical support to our clients primarily via phone and email but on
• Effectively communicate with both clients and peers ensuring timely responses.
• Record all work activities in a timesheet in our ticketing system (ConnectWise).
• Must be able to multi-task client issues when applicable.
• Document technical issues and take ownership of escalating issues to the appropriate SME team.
• Must be amenable to occasional travel.

🎯 Requirements

• Minimum 3 years’ experience working in IT roles demonstrating excellent customer service and
• Relevant professional qualifications a plus.
• Great attitude, team player always willing to pitch in and take on new tasks.
• Proactive/flexible nature.

🎁 Benefits

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well-being and counselling support
• Competitive Compensation