Winback Specialist - Spanish

📋 Description

• Identify signals of at-risk accounts and drive renewals.
• Manage programs to reactivate, recover, and retain customers.
• Build strong relationships with Spanish-speaking customers.
• Address concerns and educate on Motive's value.
• Communicate effectively in English and Spanish.
• Solve problems and apply persuasive rebuttals as needed.

🎯 Requirements

• Fluent in Spanish and English (written and verbal).
• 2+ years in a customer-facing role (sales or support).
• Strong ability to build and maintain customer relationships.
• Excellent listening and problem-solving skills.
• Clear communication and presentation in both languages.
• Proven ability to multitask with attention to detail.