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9 days ago
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windows helpdesk active directory dhcp group policy

📋 Description

  • Operate, secure, maintain, and update physical and virtual desktop environments
  • Troubleshoot and repair desktop issues
  • Manage network services such as DHCP, 802.1x, print services, authentication protocols, and policy
  • Provide Tier 1 and Tier 2 helpdesk support for local and remote GCC personnel
  • Monitor desktop availability and performance, conduct trend analysis
  • Maintain a self-service knowledge portal with FAQs and user guides

🎯 Requirements

  • Active DoD - Secret clearance
  • Security+ CE, Microsoft desktop certification (MD-102 or higher), AZ-900 (or higher), and CompTIA
  • BS in IT, Cybersecurity, Data Science, Information Systems, or Computer Science
  • Strong background in desktop support and system administration
  • Experience managing physical and virtual desktop infrastructures
  • Familiarity with Active Directory, DHCP, 802.1x, and group policy management
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