WordPress Customer Service Representative

📋 Description

• Respond to customer support tickets within 24 hours via the FreeScout ticketing system.
• Serve as the initial point of contact for WordPress and technical support inquiries.
• Navigate WordPress back-end environments to diagnose basic issues and provide Level 1 support
• Identify and troubleshoot problems related to WordPress and Google platform tools (e.g., Google
• Apply structured problem-solving to assess issue scope and impact.
• Recognize when issues exceed Level 1 scope and escalate appropriately to technical specialists via

🎯 Requirements

• Level 1 IT or Service Desk support experience, or equivalent customer service background.
• Previous helpdesk or customer support experience preferred.
• Experience with WordPress website management preferred.
• Exposure to ticketing systems or project management tools preferred.
• Basic understanding of WordPress navigation and functionality, or strong ability to learn quickly.
• Familiarity with Google platform tools (e.g., Google Search Console).

🎁 Benefits

• Fully remote work
• Hands-on experience with WordPress environments, ticketing systems, and escalation processes
• Supportive team that invests in professional growth and development
• Flexible remote environment with U.S. business hours (9 AM – 5 PM CST)