Workday Support Specialist / Workday Functional Analyst (Tier 2 and Tier 3 work overlap)

📋 Description

• Provide Tier 2 Workday functional and technical support as an embedded resource within one or two
• Investigate, troubleshoot, and resolve escalated Workday issues involving business process
• Perform root cause analysis on recurring technical and functional issues, identifying improvement
• Configure, maintain, and optimize Workday business processes and reports according to client
• Identify advanced configuration and integration challenges and escalate them to Tier 3 consulting
• Maintain accurate records of incidents, resolutions, and technical procedures within client

🎯 Requirements

• At least 2 years of professional experience in Workday support, configuration, or administration
• Strong working knowledge of one or more Workday modules, including HCM, Payroll, Benefits, Time
• Hands-on experience with intermediate Workday configuration and business process management.
• Experience creating, maintaining, and troubleshooting Workday reports and basic integrations.
• Familiarity with IT Service Management (ITSM) platforms such as ServiceNow and established client
• Strong analytical thinking and problem-solving abilities, with the capacity to investigate issues

🎁 Benefits

• Fully remote working arrangement, with opportunities to work from India.
• Full-time employment opportunity.
• Exposure to multiple client environments and diverse Workday implementations.
• Opportunity to develop expertise across several Workday functional modules and technical
• Hands-on experience in managed services, consulting, and post-implementation Workday support.
• Opportunities to strengthen technical troubleshooting, configuration, reporting, and integration