Workforce Experience Specialist - People Helpdesk

📋 Description

• Respond to employee queries through the helpdesk system, ensuring professional, accurate, and
• Triage incoming questions and route them to HR Admin, Lifecycle, Talent Acquisition, or HRIS teams
• Maintain up-to-date knowledge of People policies, processes, and systems to provide consistent and
• Update and maintain helpdesk FAQs, scripts, and response templates to improve clarity and reduce
• Track and record all helpdesk interactions, ensuring data accuracy for reporting and trend analysis.
• Identify recurring issues or patterns and flag them to the Lead, People Helpdesk for possible

🎯 Requirements

• 1–3 years of experience in HR support, customer service, or a People Operations role.
• Strong communication skills with the ability to simplify information for employees.
• Comfortable working with helpdesk or ticketing systems and HR platforms.
• Good organisational skills and confidence handling multiple queries at once.
• Basic understanding of HR processes and employee lifecycle stages.
• Preferred: Experience supporting teams in a fast-paced or multi-country organisation.

🎁 Benefits

• Competitive compensation, comprehensive benefits, and impactful career growth opportunities.
• Fully remote/flexible work culture backed by continuous support for your learning and professional