5-7 years WFM/operational planning in high-volume contact centers/BPO
Deep understanding of multi-site ops, omni-channel routing, intraday cost impact
Bachelor's degree in Math, Statistics, Business Operations, or related field
Mastery of WFM processes and strong modelling in Excel or Google Sheets
Ability to translate complex data into actionable staffing strategies

🎁 Benefits

On-site Tue-Thu; optional Mon and Fri in the office
Equal opportunity employer; accommodations available

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