Workforce Management Team Lead

📋 Description

• Lead the Technical and Scripting Support Team on a day-to-day basis, coordinating workloads
• Serve as the first point of escalation for complex or high-impact customer issues, helping the team
• Investigate and resolve complex issues involving workforce management software, time-clock
• Scope, prioritize, test, and deliver custom scripting requests. Write and review code using a
• Improve case quality and documentation within Salesforce Service Cloud, ensuring investigations
• Lead the investigation, documentation, and prioritization of potential software defects, working

🎯 Requirements

• Essential experience in time and attendance or time and labour technology, gained within a software
• At least 2 years of experience in customer service or technical support, including investigating
• Previous experience leading, mentoring, or providing senior-level guidance to colleagues in a
• Understanding of how timekeeping, attendance, and labour management processes affect payroll.
• Working knowledge of Salesforce CRM or Salesforce Service Cloud.
• Strong analytical and troubleshooting skills, with the ability to investigate complex technical and

🎁 Benefits

• Base salary: USD $70,000–$80,000 per year.
• Annual bonus: 7% bonus opportunity.
• Remote work: Flexibility to work remotely within the United States.
• Career development: Ongoing learning and opportunities for professional growth.
• Meaningful impact: The opportunity to improve customer experiences and contribute to workforce
• Inclusive culture: A workplace that values diversity, belonging, and individual contributions.