WSS - Analyst - Managed SSL

📋 Description

• Deliver world-class technical support to Managed SSL customers via email
• Request, validate, install, and configure SSL certificates (DV, UCC, and Wildcard) across multiple
• Troubleshoot SSL-related issues, including certificate errors, redirects, HTTPS configuration, and
• Manage customer tickets in line with defined processes, service level agreements (SLAs), and
• Monitor escalated cases and collaborate with internal teams to ensure timely resolution
• Work with Engineering and Product teams to identify and drive process improvements

🎯 Requirements

• Experience installing and configuring SSL certificates in Linux and Windows hosting environments
• Understanding of the SSL certificate lifecycle, validation methods, and common SSL/TLS
• Familiarity with web hosting technologies including Apache, Nginx, IIS, DNS, and web server
• Experience working with popular CMS platforms such as WordPress, Joomla, Magento, or Drupal
• Solid understanding of networking fundamentals including TCP/IP, DNS, HTTP/HTTPS, and the OSI model
• Knowledge of web application security concepts such as XSS, SQL Injection, security headers, and

🎁 Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in employee stock purchase plan
• Competitive health benefits