Business Analyst, IT Operations

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Lisbon, Remote Portugal, Mexico City or Remote Mexico

About us:

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!  

About the Department:

Cloudflare’s IT/Enterprise Engineering, Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering to enable Cloudflare internal teams to operate most efficiently. The team establishes end-to-end governance principles and frameworks, leads business partnering, drives program planning, execution and demand capacity management. 

About the role:

High-growth companies tend to evolve quickly as they grow, so we are looking for talented individuals who thrive in a fast-paced environment and crave ambiguous problems. This role supports the growth of the IT Planning and Governance initiatives, and focuses on documentation, system compliance and continuous improvement.  This role calls for you to understand how data-driven changes to processes can improve efficiencies and add value. You must be able to articulate those ideas and balance them against what’s technologically feasible and financially and functionally reasonable.

Responsibilities:

• Leads the documentation and processes standardization across IT Governance
• Work with management and IT Business Partners in the planning, analysis and generation of the annual project plan for large-scale IT initiatives.
• Standardizes and updates documentation for IT compliance, including narratives, process flowcharts, risk and controls matrix;  evaluate controls as new systems are developed and/or process changes.
• Use data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
• Uses analytical skills to create data models, providing forecasts, data insights or retrospective analysis on key implementations.                                                                                                                                                                                                           
• Collaborates with IT Operations, Procurement, Enterprise Applications and Engineering to understand, evaluate, and improve processes and internal controls, including FP&A support and capacity planning
• Works with IT Business Partners / Product Managers to identify success criteria and metrics to be used to evaluate tool / project performance

• Closely collaborates with Technical Program Managers to ensure compliance and proper documentation during system implementation 
• Helps facilitate, prepare, and monitor IT compliance milestones in alignment with IT governance calendar
• Surveys internal customers for feedback and adjusts activities accordingly in support of IT governance deliverables
• Works with process owners to identify key controls; establishes and updates compliance narratives to be current and consistent
• Monitor deficiencies resulting from compliance testing and the adequacy of remediation efforts

Examples of desirable skills, knowledge and experience: 

• Bachelor's degree in a related field such as information systems, computer science, business, finance or accounting
• Minimum 5 years of experience
• Strong quantitative and analytical skills, familiar with Coda or similar data modeling software a plus.
• Strong oral and written communication skills
• Excellent interpersonal and communication skills; ability to operate in a cross cultural and complex matrix environment with the ability to deliver consensus across functions.
• Analytical thinking and problem solving
• Detail-oriented and capable of delivering a high level of accuracy
• Comfortable working in a fast-paced, ambiguous environment
• Ability to optimize value for the corporation by continuously searching for opportunities in process improvements
• Ability to work in a highly organized and efficient manner, and a driver that can take projects to completion in a timely manner
• Flexible, “special-projects” orientation coupled with solid multi-tasking abilities
• Familiarity with business process risks and controls is a plus