360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients.
You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. In addition, you will build integration recipeโs in our iPaaS partner system, Workato. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.
Within 1 month, you will:
Become a Trello expert through our onboarding process
Understand our product offering through training
Master our platform
Master our integration possibilities (flat files, APIs) Within 3 months, you will:
Work with clients to understand their technical requirements and scope projects accordingly
Develop technical solutions to meet client needs, including customizations, integrations, and configurations
Collaborate with our sales and development teams to design and implement solutions that meet client requirements
Ensure successful delivery of projects on time and within budget
Provide technical expertise and support to clients throughout the project lifecycle
Continuously learn about new technologies and stay up-to-date with industry trends
Develop and maintain technical documentation and project plans
Participate in client-facing meetings and presentations
Provide response to client RFPs and Security Questionnaires Within 6-12 months, you will:
Develop repeatable and scalable processes to improve project quality and delivery
Be able to support the team on difficult integrations & troubleshooting issues
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients
Deliver platform audits to clients The Skill Set
Bachelor's degree in Computer Science or a related field
5+ years of experience as a technical consultant, software engineer, product manager or similar role
Strong technical skills, including experience with programming languages such as Java, Python, or Ruby
Knowledge of SaaS platforms, cloud-based solutions, and web technologies
Experience scoping projects, designing technical solutions (UI and back-end), and delivering on projects
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Solution-oriented, client-first mindset in everything you do
Ability to work independently and as a part of a team in a fast-paced, deadline-driven environment
Strong organizational skills and attention to detail
Experience with project management methodologies such as Agile or Scrum is a plus
Enthusiasm for our culture explained here: http://bit.ly/Convexity_360L
What We Offer
Compensation: Pay structure includes base salary, variable incentive pay, and company equity ๐
Benefits/Perks: Comprehensive medical, vision, and dental insurance starting your first full month ๐ฅ 401k matching starting from day 1 ๐ฆ Generous parental leave ๐ถ Professional development opportunities through our own platform ๐
Balance: We offer unlimited days of annual PTO ๐ด 5 days for sick leave ๐ค 10 holidays ๐ We are a remote-first organization and promote flexible work hours ๐
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each groupโs activities and providing a quick path to impact ๐ค
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter ๐๐๐
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC ๐๐ฉ๐ปโ๐ป๐ Interview Process
Phone Screen with our Talent Acquisition Manager
Discovery Interview with the Hiring Coach (Director of Professional Services)
Team Intro & Case Study with the Hiring Coach and 1 PS Team Member
Final Interview & Culture Interview with the Chief Product & Technology Officer and the Chief Customer Officer
References & Offer!
โพ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
Additional Information
#LI-MKN
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partnersโall from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!