Olo is looking for an experienced marketing professional to join our Professional Services team, partnering with our brand customers on the Olo Engage platform to strategize and oversee the execution of their CRM & Loyalty programs.

This is an opportunity to be part of a growing team, acting as a trusted partner to the largest names in the restaurant sector. You will be accountable for the success of marketing campaigns with a focus on guest segmentation and targeted outreach across a brand’s various channels (email, SMS, push notifications) including campaign set-up, monitoring, pacing, optimization, tracking, and reporting.

The ideal candidate will have a background and proven track record of performing tasks and executing strategies within marketing technology tools including Marketing Automation, Customer Data Platforms, and Sentiment (customer feedback). This person will also have a data-first mentality. Understanding how to take large, complex sets of data and interpret them into actionable insights to execute on behalf of your brand partners.

You will report to and partner directly with the Associate Director of Professional Services.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

Apply a deep knowledge and understanding of the Olo Engage product suite to advise brands on impactful marketing tactics.

Deliver solutions that yield tangible results for your brand partners.

Recommend and execute marketing solutions and maintain documentation of the brand’s program metrics.

Efficiently execute guest journey creation utilizing email, push, and SMS communication to consumers.

Create segments to target guests by campaign, and optimize content and ROI for the brand.

Understand and contribute to reporting including campaign performance metrics, guest book growth analysis, loyalty impact analysis, guest cohort reporting, cost per lifetime acquisition reporting, and conducting A/B testing.

Perform project management activities including coordinating, preparing for, and participating in marketing meetings, adhering to campaign timelines, and communicating campaign progress to the team lead.

At all times, you are a professional, detail-oriented, and strategic customer resource.

What We'll Expect From You

You’re a self-starter who is motivated to learn and come up with creative solutions to potential roadblocks. In other words, you take the initiative to problem-solve.

3+ of working marketing experience

2+ years of hands-on experience with marketing SaaS products (bonus if you’ve worked within tools including Olo Engage, Iterable, Braze, Sendgrid, or Twilio Segment)

Experience in a fast-paced and impactful marketing role (within the restaurant industry is a bonus) all while being meticulous and detail-oriented

A high-level understanding of how guest data is applied to digital marketing strategies

Experience partnering closely with client-side professionals in similar roles and the ability to partner with those stakeholders effectively

Experience in collecting and reporting on data to interpret and form insight, using this data to iterate the operation of campaigns continuously

Experience delivering results through the collaborative work of a cross-functional team

Time spent working cross-functionally in a highly collaborative environment, preferably in a remote capacity, with both technical and project

Strong communication skills with the ability to communicate at all levels cross-functionally and up to senior management

Ability to build relationships and grow strong cross-group collaborations

Legally able to work in the United States

Additional Information

About Olo

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure,health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $64,951-$93,120 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

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Olo

Senior Marketing Specialist, Professional Services