Client Success Manager - Marine Division at Storable (~$80k/year)

Client Success Manager - Marine Division

Storable is looking for a Client Success Manager to add to our Marine Division. As a Client Success Manager, you will play a critical role in building strong, long-term relationships with our marine industry customers by serving as the subject matter expert (SME) providing guidance and best practices relevant to retaining and growing accounts while mitigating risk. This specific role will serve as the primary point of contact for one of our enterprise customers and requires on-site travel up to 10 business days per month.

Storable’s Marine Division’s mission is to provide best-in-class business management software for the recreational marine industry. Our platform serves as the single-source technology solution that helps operators maximize revenue and operational efficiencies. Our solution allows customers to optimize the way they engage with their customers and helps track rentals, vessels, space availability, reservations, service, and inventory. If you are into SaaS and the outdoors, then you’ll love Storable’s Marine Division.

What you will do every day:

Deliver value and customer satisfaction through all stages of the customer lifecycle.
Help customers achieve their business goals.
Serve as a product, company, and industry ambassador educating prospects and customers on the capabilities of our platform.
Work closely with Sales, Product, Finance, and Marketing by providing customer insights on what innovation and continuous improvement is needed in the user experience, product capabilities/features, and customer engagement process.
Serve as the primary interface to manage and resolve all customer issues
Identify and forecast risk as well as growth opportunities within our portfolio

What you need to bring to the table:

3+ years of Client Success, Implementation, or Client Support experience
Ability to build trust and credibility by understanding and addressing client requirements
Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills
Ability to manage the challenges of handling multiple accounts while providing excellent client service. Excellent time management and organizational skills.
Experience supporting SaaS platforms with a strong Accounting and Bookkeeping component
Successful candidates will be: resourceful, perceptive, innovative, flexible, and have a genuine curiosity in our clients’ business needs. Goal and results oriented, optimistic, value added mindset, proactive and easily adapts to the evolving needs of a scaling business.
Highly collaborative and works well with internal and external teams
Strong communication skills (written, verbal, presentation) with the ability to explain technical subjects to non-technical audiences
Willing to travel periodically based on client and business needs
Bachelor’s degree in a related field or In lieu of a degree, 2+ years of relevant experience in Client Support, Implementation, and Client Success will suffice.

Pay Transparency at Storable

At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role.

Position pay range

$67,000

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$89,000 USD

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Benefits and Perks:

Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.

Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you’re excited about this role but your professional background doesn’t perfectly align with the qualifications above, we encourage you to apply. Even if this role isn’t the right match, we would love to have your resume on file for future opportunities!

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.