Account Management Team Lead

📋 Description

• Lead a team of Account Managers
• Manage a small portfolio of Key Accounts
• Manage escalations, cancellations and customer complaints
• Ensure shop partners receive timely, proactive, and solutions-oriented support
• Partner cross functionally across Slice to ensure shop success checklist is applied to all Key
• Gather feedback, monitor and support internal and external stakeholders

🎯 Requirements

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment
• Strong track record of individual performance
• Proven ability to manage complex, high-value accounts with focus on retention and growth
• Proven ability to handle customer complaints, escalations, or high-risk situations with calm and
• Demonstrated ability to mentor peers, lead projects, and share best practices
• Evidence of strong analytical ability to interpret complex data sets and translate insights into

🎁 Benefits

• Paid training from day one
• Career growth that's real
• Learning & Development program
• Referral program
• Wellbeing program
• Competitive salary plus night hour supplements