Account Manager

📋 Description

• Own the customer relationship from the moment a new agreement is signed, partnering with the
• Lead onboarding with Club Directors and organization leaders, including account configuration, team
• Create clear success plans, milestones, and responsibilities that help each organization move
• Equip Club Directors and coaches with the guidance, resources, and communication plans they need to
• Build trusted, ongoing relationships with Club Directors, league administrators, coaches, and other
• Monitor customer health and adoption signals—including team setup, coach activation, parent

🎯 Requirements

• 3–5+ years of B2B or B2B2C account management, customer success, or post-sales experience.
• Track record of meeting or exceeding retention, renewal, adoption, or growth goals.
• Experience onboarding and managing multi-stakeholder accounts, from senior decision-makers to
• Strong consultative, relationship-building, and executive communication skills.
• Comfort using customer data and account health signals to prioritize action and manage portfolios
• Experience using CRM and customer success platforms such as HubSpot, Salesforce, or similar tools.

🎁 Benefits

• Work remotely throughout the US or from the modern office in Manhattan, NY
• Unlimited vacation policy
• Paid volunteer opportunities
• Technology stipend - $4,000 every 2 years
• WFH stipend - $500 annually
• Monthly physical, mental, wellness & learning stipend through Holisticly