Account Manager

📋 Description

• Serve as the main point of contact for all Cloudbeds-related needs for your portfolio of LATAM
• Achieve retention goals by building strong customer relationships, identifying upsell
• Use a consultative approach rooted in hospitality expertise to drive product engagement, customer
• Analyze customer data and usage patterns to improve platform utilization, identify at-risk
• Coordinate with technical support teams on escalations, troubleshoot platform issues, and leverage
• Gather and synthesize customer feedback, feature requests, and pain points to inform product

🎯 Requirements

• Bring 5+ years of hospitality industry experience in key operational roles such as Revenue Manager
• Demonstrate strong understanding of hotel operations, including revenue management, front desk
• Possess experience in the LATAM hospitality market with deep knowledge of regional customer needs
• Deliver exceptional communication with empathy, resilience, and a genuine passion for serving
• Speak Spanish fluently (native or professional proficiency) and are comfortable working LATAM
• Show ability to learn technology platforms quickly and translate technical concepts into practical

🎁 Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University