Activation and go-live: Own the journey from signed customer to production launch.
Product adoption: Expand Privy and Bridge product usage.
Relationship management: Deepen relationships with 20–30 high-potential accounts.
Retention and renewals: Lead renewals and negotiations to maintain retention.
Expansion and upsell: Drive pricing discussions and close expansions.
New account handoffs: Ensure smooth post-sale handoffs to active customers.

🎯 Requirements

3+ years in account management, customer success, or implementation.
Track record driving activation, go-live, or adoption milestones.
Strong relationships across technical and business stakeholders.
Comfortable with renewals, pricing, upsell discussions.
Excellent written and verbal communication with enterprises.
Product-curious mindset to understand how things work.

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