Account Manager

📋 Description

• Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement
• Build and run scalable programs that drive adoption and expansion (e.g., onboarding journeys
• Proactively share best practices, playbooks, and technical guidance in partnership with Customer
• Identify and prioritize accounts for targeted, higher-touch interventions using health signals and
• Own and execute contracting motions across your book, including renewals, annualization/commit
• Partner cross-functionally with Product, Marketing, and Support to surface customer insights and

🎯 Requirements

• 5+ years of proven experience in a customer-facing role such as Account Management or Customer
• Commercial mindset with a track record of successfully managing renewals, identifying expansion
• Familiar with using product usage data or analytics to identify customer health risks and expansion
• Strategic thinker who can connect the dots between a customer's technical challenges and their
• Excels at building rapport and trust with a wide range of stakeholders from senior engineers to
• Savvy with product-led growth (PLG) environments and understands how to engage customers who

🎁 Benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
• Monthly cell phone and internet subsidy.