Account Manager - Australia

📋 Description

• Own a book of ramped and tenured ANZ jewellery retailers as their primary commercial contact
• Protect and grow net revenue retention across your book — spot churn risk early and act on it
• Grow share of wallet by expanding accounts across categories: natural diamonds, lab-grown, melee
• Reactivate lapsed and declining accounts with structured win-back plays
• Run regular business reviews with your top accounts — pricing, stock, service, growth plans
• Take clean handoffs from the AE as newly won customers finish ramping

🎯 Requirements

• 3+ years in B2B account management, inside sales or customer success, carrying a revenue or
• A track record of retaining and growing existing accounts — not just closing new ones
• Commercial sharpness: comfortable talking margin, pricing and stock with business owners
• Organised and self-directed — able to run a large book remotely without day-to-day management
• Strong CRM discipline (Salesforce or similar)
• Based in Australia with full working rights, able to cover AU & NZ time zones

🎁 Benefits

• Flexible working hours
• Remote work
• Opportunities for growth and learning
• Unlimited holiday allowance
• Chance to join during an exponential expansion phase