Account Manager, Data Sales

📋 Description

• Own day-to-day relationships with enterprise, institutional, and research data customers, serving
• Manage customer onboarding, data access, trials, ongoing support, requests, and follow-up
• Establish regular customer communication, proactively identify risks and concerns, and surface
• Coordinate internal escalations across Engineering, Data, Product, Finance, Legal, and Sales
• Monitor data feeds, APIs, and other delivery channels for uptime, gaps, delays, quality issues, or
• Establish dashboards, alerts, procedures, and documentation to identify and address data-delivery

🎯 Requirements

• 3–7 years of experience in B2B account management, product management, customer success, data
• Experience supporting enterprise customers using APIs, data feeds, analytics products, or other
• Sufficient technical fluency to understand data-delivery workflows, investigate issues, and
• Experience managing trials, renewals, order forms, pricing discussions, contractual commitments
• Excellent written and verbal communication skills, with the ability to explain technical issues and
• Strong organizational skills and exceptional attention to operational, contractual, and customer

🎁 Benefits

• Competitive salary.
• Unlimited paid time off and sick leave.
• Remote-work flexibility.
• Fully paid comprehensive medical, dental, and vision healthcare coverage for U.S.-based employees.
• 401(k) plan with company matching of up to 4% for U.S.-based employees.
• Generous work-from-home stipend for U.S.-based employees.