Account Manager - EMEA

📋 Description

• Build and maintain productive relationships with key stakeholders across Scientific and IT
• Experience managing complex customers with highly technical implementations
• Utilize customer engagement models throughout the lifetime customer journey to ensure customer
• Use strong processes and systems are in place so that trends in customer contraction and churn are
• Manage the renewal experience, identify and define client challenges or new scientific business
• Experience negotiating upwards of $100,000 in ARR for renewals and expansions in collaboration with

🎯 Requirements

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience
• 2+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services
• 2+ years commercial experience in negotiations utilizing skills to handle contract discussions and
• An understanding of Life Sciences R&D processes and scientific concepts is preferred.
• Excellent communication skills, able to communicate confidently and concisely in verbal, written
• Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment