Added
24 days ago
Type
Full time
Salary
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Related skills

forecasting account management customer success saas retention

πŸ“‹ Description

  • Maximize retention rate across the book of business
  • Increase and drive adoption of AlphaSense solutions into other business units of existing clients
  • Identify revenue at risk in order to best position the company to prevent churn
  • Forecast retention rates
  • Collaborate with Account Executives to identify growth opportunities within the book of business
  • Understand the ins and outs of the business, roles, responsibilities, projects, performance

🎯 Requirements

  • At least three years of experience in an account management role where you owned retention and
  • Carried renewal and expansion targets for client accounts you managed after the initial sale
  • Strong ability to develop instant rapport with new people and demonstrated success at managing and
  • Subject matter expertise in account management, including internal and external relationship
  • Energetic and creative with natural intellectual curiosity and ability to learn and adapt quickly
  • Understanding of best practices for client engagement within a SaaS environment

🎁 Benefits

  • Performance-based bonus
  • Equity
  • Generous benefits program
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