Account Manager (SMB)

📋 Description

• Build account plans for priority accounts using account scores and whitespace analysis by revenue
• Run defined expansion plays, including facility adds, Easy-to-Edge upgrades, and Marketplace
• Identify expansion opportunities and convert them—alongside signals surfaced by the CSM. Own the
• Maintain a highly accurate expansion pipeline and forecast in Salesforce, providing clear
• Own the identification and closure of expansion opportunities. Collaborate with cross functional

🎯 Requirements

• 3+ years of Account Management, Customer Success, or closing Sales experience in B2B SaaS, with a
• Demonstrated ability to navigate account whitespace and run data-driven expansion plays.
• Strong commercial negotiation skills, specifically dealing with add-ons, co-terms, and contract
• Collaborative mindset, with a history of partnering successfully with Customer Success teams to
• Rigorous pipeline management and forecasting skills using Salesforce.

🎁 Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by