Account Manager, SMB

📋 Description

• Run structured account reviews with SMBs to identify workflow gaps and position product use cases.
• Prospect within a 150-account book for discovery calls and upsell opportunities.
• Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
• Partner with CSMs to align commercial plays with customer readiness.
• Prioritise accounts and manage calendar to balance expansion and short-term activities.
• Maintain CRM hygiene, pipeline updates, and forecasting across opportunities.

🎯 Requirements

• Strong prioritisation and time management
• Experience in SaaS sales environment
• Growth mindset: can receive feedback and change behaviour
• Great collaborator: easy to work with and iterate ideas
• Salesforce
• Microsoft Office Suite

🎁 Benefits

• Equity options - own a piece of what you're helping to build
• 20 days paid annual leave, plus sick, carer’s, and compassionate leave
• Parental leave - 16 weeks primary and 6 weeks secondary carers
• Learning & Development budget and transparent career plans
• Laptop and home office setup budget
• Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year