Accounts Receivable Specialist Call Center

📋 Description

• Make a high volume of outbound calls to customers regarding outstanding balances and payment
• Request payment directly and negotiate payment arrangements within established company guidelines.
• Use active-listening and problem-solving skills to understand customer concerns, clarify
• Investigate payment details, account information, and customer inquiries using ERP and CRM systems.
• Document customer interactions, payment commitments, follow-up actions, and relevant account
• Complete timely follow-up on payment arrangements, customer commitments, and unresolved issues.

🎯 Requirements

• Previous experience working in a fast-paced, metric-driven call-center strong preferred
• Experience in high-volume accounts receivable collections, telesales or a comparable
• Strong active-listening, problem-solving, negotiation, and customer-service skills
• High energy, resilience, and the ability to remain professional under pressure
• Motivated by achieving individual and team targets
• Open to coaching, feedback, and continuous improvement