Advanced Support Payments

📋 Description

• Serve as the advanced point of contact for CB Pay issues, including chargebacks, payouts, disputes
• Proactively support hoteliers through payments onboarding and enablement, not just reactive
• Investigate and resolve complex payment issues, working through incomplete or unclear information
• Act as a product advocate, feeding what you learn from real payment issues back to Product and
• Educate customers on payments best practices to reduce future disputes and chargebacks
• Track and report on case outcomes and payments-related trends

🎯 Requirements

• Hospitality operations experience, ideally with a track record of growth in the role
• A few years of experience in payments or fintech
• Comfortable working with numbers and reporting
• Strong problem-solving skills, able to dig deep into complex, technical payment issues
• Excellent written and verbal communication skills

🎁 Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra-long weekend every month
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University