Advanced Technical Support Specialist

📋 Description

• Manage customer-focused responses to unplanned service events, overseeing technical cases from
• Coordinate field technician dispatch, provide technical briefings, conduct debriefings, and ensure
• Deliver first-, second-, and third-level troubleshooting support for gas engines and associated
• Support commissioning, startup, minor maintenance, and troubleshooting activities involving engines
• Provide technical assistance for generators, low- and medium-voltage systems, gas supply equipment
• Coordinate with customers, distributors, and service partners to assess site readiness, verify

🎯 Requirements

• At least 5 years of experience in a technical role or hands-on field service position, particularly
• Demonstrated customer service experience and the ability to manage technical issues effectively in
• A bachelor's degree in Mechanical Engineering, Electrical Engineering, or Engineering Technology
• Understanding of gas engine systems and their mechanical, electrical, and control components.
• Strong technical aptitude, business awareness, and basic IT proficiency.
• Excellent troubleshooting, problem-solving, and root cause analysis skills, including experience

🎁 Benefits

• Annual salary range of $74,800–$112,200, depending on relevant experience, technical
• Medical, dental, and vision insurance coverage.
• Life insurance and long-term disability coverage.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid time off.
• 14 paid holidays annually.