Act as programmatic product expert in vendor operations; partner with regional leads.
Identify capability gaps in vendor support; partner with training to build enablement programs.
Monitor metrics to identify trends and drive improvements.
Drive priority initiatives; step in where focus is needed across vendor support.
Identify gaps in process/knowledge; propose actionable solutions.
Manage escalations with Tier 2, Engineering, Product, and QA teams.

🎯 Requirements

5+ yrs in customer support ops or vendor mgmt; 3+ yrs in programmatic ads.
Hands-on with external vendor/BPO support teams; outsourced partner ops.
Deep programmatic ad ops experience: troubleshooting, DSP/SSP integrations, deal setup.
Assess technical accuracy of vendor case resolutions.
Experience with global teams across time zones.
Proactive and able to spot operational opportunities early.

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