Aesthetics Customer Experience Rep III, Process Specialist

📋 Description

• Optimize workflows and resolve recurring process issues related to orders, accounts, distribution
• Analyze root causes and trends, implement or recommend corrective actions, and escalate technical
• Partner with cross-functional teams to improve process performance while following established
• Monitor open orders and resolve complex fulfillment issues, including order blocks, backorders
• Coordinate with internal and external partners to resolve exceptions and support business-critical
• Execute approved mass transactions and provide secondary support for escalated customer or

🎯 Requirements

• High school diploma or equivalent required
• Progressive experience in customer service, customer operations, order management, distribution, or
• Experience resolving complex operational issues and coordinating work across multiple teams
• Working knowledge of Microsoft Office applications, including advanced spreadsheet skills for
• Expert knowledge with SAP or another enterprise resource planning system
• Demonstrated analytical, critical-thinking, and problem-solving skills, including the ability to

🎁 Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Eligible to participate in short-term incentive programs