Afterhours Driver Support Specialist

📋 Description

• Serve as the primary point of contact for drivers experiencing operational issues during afterhours
• Listen to drivers' concerns with empathy, assess situations quickly, and provide practical and
• Assist drivers with load, receiver, shipper, routing, and other transportation-related issues to
• Use the Transportation Management System (TMS) to identify load numbers and retrieve relevant
• Contact brokers and other relevant stakeholders when additional instructions, clarification, or
• Coordinate through internal communication channels such as Slack, tagging the appropriate

🎯 Requirements

• Previous experience in sales, telephone customer support, logistics, transportation, dispatch, or a
• Strong verbal and written communication skills, with the ability to explain complex or
• Excellent problem-solving and decision-making skills, particularly when working under pressure or
• Empathetic and customer-focused approach when interacting with drivers and other partners.
• Self-motivated and proactive, with the ability to work independently and take initiative.
• Comfortable using computer software, communication platforms, and transportation or logistics

🎁 Benefits

• Fully remote position.
• Comprehensive two-week paid training program, including a $150 per week training stipend.
• Competitive compensation with an attractive commission structure.
• Up to 10 days of paid PTO per year.
• Opportunity for career growth and advancement within a rapidly growing organization.
• Collaborative, international, and high-energy working environment.