Agent Customer Services (m/f/d)

📋 Description

• Attend and resolve customer complaints via phone, email, Salesforce, and social media
• Perform administrative tasks related to the department
• Manage and respond to emails received through SIXT Spain's various addresses
• Support branches in correcting invoices and refunds
• Provide support in billing processes and necessary adjustments to invoices

🎯 Requirements

• Minimum 1 year of experience in customer service roles
• Excellent customer service skills, empathy, good software knowledge, and sales skills
• Fluent Spanish and English; German is a plus
• Teamwork, schedule flexibility, attention to detail, and problem-solving ability

🎁 Benefits

• Competitive salary with professional development opportunities in an international environment
• Team building activities and international corporate events
• Work-life balance: enjoy your birthday off and extra vacation days for your SIXT anniversary
• Flexible compensation: private health insurance, childcare support, and/or restaurant card
• Exclusive employee benefits: discounts for family and friends on SIXT rentals, plus offers on
• 100% remote work