Agent Lead

📋 Description

• Own the agent partner relationship across two of Airspace’s four U.S. regions
• Onboard new agent partners, running ongoing performance conversations, maintaining the scorecard
• Build and maintain relationships with agent partners across your two regions, staying close enough
• Own agent scorecard management for every courier and agent partner across your two regions —
• Track Partner Portal adoption for every agent partner in your two regions as a standing indicator
• Monitor performance on an ongoing basis, identifying partners whose performance is falling out of

🎯 Requirements

• At least 2+ years of experience in vendor/partner management, network operations, or account
• Experience leading direct, sometimes difficult performance conversations, including decisions to
• Experience applying and managing a partner or vendor scorecard process; comfortable working from
• Comfortable holding two concurrent regional relationships with enough depth to go beyond
• Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM
• Clear, direct communicator; comfortable owning a performance conversation end to end, and

🎁 Benefits

• Hourly pay range: $22-$26/hr
• High-quality health, dental, and vision plan options
• Open PTO
• 401K with company match