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7 days ago
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Related skills

customer success apis observability technical account management enterprise saas

📋 Description

  • Own customer success across a portfolio of strategic Edwin customers
  • Partner with AI Impact teams for adoption
  • Develop AI Success Plans aligned to customer objectives
  • Monitor adoption, health, risks
  • Deliver Executive Business Reviews
  • Guide expansion of AI adoption

🎯 Requirements

  • 4+ years in CS/PS/TAM/Solutions Consulting/AI-ML/enterprise SaaS
  • Strategic customer engagement abilities
  • Technical aptitude for AI, observability, integrations
  • Experience with success plans, EBRs, ROI
  • Strong communication and influencing skills

🎁 Benefits

  • Base salary with variable plan
  • Health, dental, vision
  • Generous parental leave
  • EAP and wellness program
  • 401K matching
  • Lifestyle Spending Account
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