AI Operations Specialist

📋 Description

• Drive continuous improvement across customer support by evaluating existing processes, identifying
• Gather and analyze feedback from customers, support teams, leadership, and cross-functional
• Analyze ticket trends, customer interactions, recurring issues, and operational metrics to identify
• Identify and prioritize high-value opportunities for AI, automation, and emerging technologies to
• Help design, configure, test, deploy, and continuously improve AI tools used by employees and
• Serve as a subject matter expert and escalation resource for AI-enabled tools and capabilities

🎯 Requirements

• 3+ years of experience in customer support, business analysis, process improvement, technical
• Strong analytical and investigative capabilities, with the ability to identify problems, understand
• Demonstrated experience evaluating business processes and driving improvements from initial
• Experience using generative AI and AI-assisted tools, with a strong understanding of their
• Strong technical aptitude and the ability to quickly learn new AI platforms, enterprise
• A customer-focused mindset with a demonstrated interest in improving both customer and employee

🎁 Benefits

• Base salary range of $75,000–$85,000.
• Three weeks of vacation.
• Five personal days.
• Comprehensive medical, dental, and vision benefits beginning on the first day of employment.
• Employee stock ownership opportunities.
• RRSP/401(k) matching programs.